Shipping & Delivery Policy – GOOD AND FRESH

At GOOD AND FRESH, we are committed to delivering fresh vegetables, fruits, groceries, and organic products to our customers in a timely and reliable manner.

Delivery Areas

We currently provide delivery services within selected locations in and around Kerala. Delivery availability may vary based on your location and serviceability.

Order Processing

1. Orders are processed after successful payment confirmation.
2. Orders placed during business hours are usually processed on the same day.
3. Orders placed outside business hours, on Sundays, or on public holidays may be processed on the next working day.

Delivery Time

1. Fresh produce and grocery orders are generally delivered within 1–3 business days, depending on the delivery location and product availability.
2. Delivery times are estimates and may vary due to weather conditions, traffic, public holidays, or other unforeseen circumstances.

Shipping Charges

1. Shipping charges, if applicable, will be displayed during checkout before payment is completed.
2. Promotional offers such as free delivery may be available from time to time and will be clearly communicated on the website.

Delivery Attempts

1. Customers are requested to provide accurate delivery information, including address and contact details.
2. If the customer is unavailable at the time of delivery, our delivery team may attempt to contact the customer to complete the delivery.
3. Re-delivery may be subject to additional charges where applicable.

Order Tracking

Customers may contact our support team for updates regarding their order status and delivery information.

Damaged or Incorrect Deliveries

If you receive a damaged, spoiled, missing, or incorrect product, please notify us within 24 hours of delivery by providing your order details and photographs of the product. We will review the issue and provide an appropriate resolution in accordance with our Return and Refund Policies.

Delays Beyond Our Control

While we strive to deliver all orders on time, GOOD AND FRESH shall not be held responsible for delays caused by circumstances beyond our reasonable control, including natural disasters, severe weather conditions, transportation disruptions, strikes, government restrictions, or other unforeseen events.

Contact Us

GOOD AND FRESH

Good and Fresh, Kalpaka Gardens

Room No: 7/574, Kolazhy P.O.

Kerala – 680010, India

Email: goodnfreshofficial@gmail.com

Phone: +91 7025258686

We appreciate your trust in GOOD AND FRESH and are committed to providing a smooth, reliable, and fresh shopping experience.